Contact Us

Welcome to Rivven! We’re a Canadian fashion brand dedicated to bringing you stylish, comfortable, and high-quality clothing for women and kids. Whether you have questions about our products, order status, shipping policy, returns, sizing guidance, or any other inquiries, our friendly support team is always here to help you.
Customer satisfaction is our top priority. We strive to provide a smooth and pleasant shopping experience for every customer. Feel free to reach out to us through the following ways, and we will respond to your message as soon as possible within 24 business hours.

Contact Information

Email Address: support@rivven.co
Service Scope: Product consultation, order tracking, shipping & delivery issues, return & exchange support, size matching advice, after-sales service, and other general inquiries.

Frequently Asked Support Tips

1. Order Related Questions: Please kindly leave your order number in your email message, which will help us check and resolve your problem faster and more accurately.
2. Product & Size Questions: We offer detailed size charts for all women’s wear and kids’ clothing. If you are confused about size selection, fabric material, or product details, do not hesitate to contact us for professional advice.
3. After-sales & Returns: For return, exchange or refund requests, please refer to our official return policy first, or contact our support team for detailed operation guidelines.

Business Hours

Our customer service team works from Monday to Friday (Canadian local time). We will reply to all valid emails within 24 hours. Inquiries sent on weekends and Canadian public holidays will be processed on the next business day.
Thank you for loving and supporting Rivven! We hope to dress up your daily life and your little ones with our delicate and trendy fashion pieces.

 
Welcome to Rivven! We’re a Canadian fashion brand dedicated to bringing you stylish, comfortable, and high-quality clothing for women and kids. Whether you have questions about our products, order status, shipping policy, returns, sizing guidance, or any other inquiries, our friendly support team is always here to help you.
Customer satisfaction is our top priority. We strive to provide a smooth and pleasant shopping experience for every customer. Feel free to reach out to us through the following ways, and we will respond to your message as soon as possible within 24 business hours.

Contact Information

Email Address: support@rivven.co
Service Scope: Product consultation, order tracking, shipping & delivery issues, return & exchange support, size matching advice, after-sales service, and other general inquiries.

Frequently Asked Support Tips

1. Order Related Questions: Please kindly leave your order number in your email message, which will help us check and resolve your problem faster and more accurately.
2. Product & Size Questions: We offer detailed size charts for all women’s wear and kids’ clothing. If you are confused about size selection, fabric material, or product details, do not hesitate to contact us for professional advice.
3. After-sales & Returns: For return, exchange or refund requests, please refer to our official return policy first, or contact our support team for detailed operation guidelines.

Business Hours

Our customer service team works from Monday to Friday (Canadian local time). We will reply to all valid emails within 24 hours. Inquiries sent on weekends and Canadian public holidays will be processed on the next business day.
Thank you for loving and supporting Rivven! We hope to dress up your daily life and your little ones with our delicate and trendy fashion pieces.