Order Processing Time
All orders will be processed within 1–3 business days (Monday to Friday, Canadian local time) after payment confirmation. Orders placed on weekends or Canadian public holidays will be processed on the next working day. Every item is carefully inspected and packed before shipment to ensure product quality.
Delivery Time
After your order is shipped, the standard delivery time within is 10–20 business days. Delivery time may vary slightly due to remote locations, peak shopping seasons, weather conditions, or courier delays.
Shipping Fees
Shipping fees are calculated based on your shipping address and package weight at checkout. We regularly offer free shipping promotions. Please refer to the latest discount rules on our checkout page for specific free shipping thresholds.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link. You can check your real-time delivery status online at any time. If you do not receive the shipping confirmation email, please check your spam folder or contact our support team.
Shipping Delays & Issues
Sometimes delivery may be delayed due to logistics congestion, extreme weather, holidays, or courier operational issues. If your order is significantly delayed or stuck in transit for a long time, please feel free to contact us for assistance. We will help you track the package and resolve the issue as soon as possible.
Lost or Stolen Packages
Once the courier system shows the package has been “delivered”, Rivven is not responsible for lost or stolen packages caused by customer missed pickup, wrong address, or porch piracy. Please double-check your shipping address before checkout and receive your package in a timely manner. If you encounter abnormal delivery status, please contact us immediately for support.
Address Modification
We can support shipping address modification before the order is shipped. Once the package is dispatched, no address changes can be made. Please ensure your shipping information is accurate when placing an order.
Policy Updates
Rivven reserves the right to update this Shipping Policy without prior notice. All changes take effect immediately after being posted on our official website.
Contact Us
If you have any questions about shipping time, shipping fees, tracking problems or other logistics issues, please feel free to reach out to our customer service team.
Email: support@rivven.co