Return Policy

Thank you for shopping with Rivven. We want you to love every item you purchase from our store. If you are not fully satisfied with your order for any reason, we offer a straightforward return and exchange policy to ensure your best shopping experience. This Return Policy applies to all women’s clothing and kids’ apparel purchased from Rivven official website.

Return Eligibility & Timeframe

All returns must be submitted within 30 calendar days from the date you receive your order. To be eligible for a return or exchange, items must meet the following conditions:

Items must be unused, unworn, unwashed, and in original condition.
All original tags, labels, and packaging must be intact and attached.
Items must not have any stains, scratches, damage, or odor caused by customer use.
Return requests must be submitted via our official email before sending back items.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

Clearance items and discounted promotional items
Personal used accessories and intimate apparel
Items with obvious signs of wear, washing, damage, or missing original tags

How to Start a Return / Exchange

Please follow the steps below to apply for a return or exchange:

Step 1: Contact our support team Send an email to support@rivven.co with your order number, item name, and your return reason. Our team will review your request within 24 business hours and provide you with detailed return instructions.

Step 2: Wait for approval We will confirm your return eligibility and send you a return authorization (RA) confirmation. Please do not send back items before receiving our approval.

Step 3: Ship your package back After approval, carefully pack your items and ship them back to the designated return address. Please keep your shipping tracking number for verification.

Return Shipping Fee

Customer’s responsibility: If you return items due to personal reasons (dislike, wrong size, no longer needed), the return shipping fee will be borne by the customer.
Our responsibility: If you receive defective, damaged, wrong items or missing items, we will cover the return shipping cost after verification.

Refund Processing

Once we receive and inspect your returned items, we will process your refund within 3–7 business days. The refund will be returned to your original payment method. Please note that your bank or payment platform may require additional processing time, which is beyond our control.

Exchange Service

We support size exchange and style exchange for eligible items within 30 days after delivery. If you need to exchange your women’s or kids’ clothing for a different size or color, please contact our customer service for detailed exchange procedures.

Damaged & Defective Items

If you receive damaged, defective, or incorrect products, please contact us within 48 hours after receiving your package and provide clear photos or videos. We will offer solutions including refund, reshipment or partial compensation after confirmation.

Policy Updates

Rivven reserves the right to update this Return Policy at any time without prior notice. Any changes will take effect immediately once posted on our website.